Skip to main content

Answers

Frequently asked questions

What Noiz is, what the free plan covers and what Premium adds, how paying and refunds work, what you can put on your page, and what happens to your account and your data.

The basics

What is Noiz?
Noiz is a link-in-bio page you design yourself. Set the colors, fonts, background and effects, add full-height sections below your links, and see which links people click. Free to use, with a one-time upgrade for the rest.
What can I do with Noiz?
Set your own colors, fonts and card shape, put a video or animated background behind the page, add music, and build full-height sections below your links for whatever needs more room than a link. The analytics show views, clicks, sources, devices and countries.
How long does setup take?
Once you have access, a Noiz page takes about five minutes: choose a username, add your links, customize the design, and share your URL.
Can I build a gaming profile?
Yes. Alongside your links you can add your game settings, your hardware, and the platforms you play and stream on, each as its own section of the page rather than a link pointing somewhere else. There is a walkthrough for players and streamers on the gaming page.
Can artists embed their music?
Yes. Spotify and YouTube embeds play inside the page, with your artwork behind them, and each release can have a full-height section of its own. Noiz does not connect to your Spotify account or import your catalog: you paste the link to a track or video and it plays in place.

Free and Premium

Is Noiz free?
Yes. The free plan includes unlimited links, the full analytics dashboard, a background image or music, scheduled links, link sections and every social icon. Premium is a one-time payment, not a subscription.
Do I need Premium?
Probably not on day one. Free carries unlimited links, the whole analytics dashboard, scheduled links, sections, background music and your own background image, which is a finished page for most people. Premium is for when you want the page to look like nobody else's: moving backgrounds, your own fonts, a card you shape yourself, and full-height pages beneath it. Build on Free first and upgrade when you hit something you want.
Is the free plan going to stay free?
Yes. It has no time limit, no link cap and no payment card on file, and nothing on it expires if you never upgrade. It is not a trial period and it is not metered: the comparison above is the whole of what each plan does.
Can I upgrade later?
Whenever you like, from this page or from your dashboard. Nothing you build on Free is lost or reset when you upgrade, and there is no discount for buying sooner, so there is no reason to decide today.
Is this a one-time payment?
Yes. Pay once and Premium is yours for the lifetime of the service, no recurring charges and no subscription. Every premium feature available when you buy is included, and so is everything we add to the premium tier afterward.
Why is Premium a one-time payment?
Because a page you have already designed should not stop working when a payment fails. Premium is €4.99 once, with no renewal and no card kept on file. Improvements and new premium features land on your account at no extra cost; a substantially new product sold on its own would be priced separately.
Do I get lifetime updates?
Yes. Improvements and new premium features land on your account automatically, at no extra cost. The one thing that would be priced separately is a substantially new product sold on its own rather than added to Premium: section 9 of the refund policy is the exact wording.

Paying and refunds

What payment methods do you accept?
Payments run through Stripe. Every major credit and debit card is accepted, and Stripe may offer additional methods depending on your country: you will see the full list on the checkout page before you pay.
Is VAT included in the price?
Yes. €4.99 is the total, with VAT already inside it: the figure you see is the figure you are charged, and nothing is added at the checkout page. Prices are charged in euro; if your card is in another currency, your bank sets the conversion rate.
What happens after I pay?
Stripe brings you back to your dashboard with Premium switched on, and a confirmation email follows. Stripe issues the invoice separately and mails it to you; it is also on your billing page and in your settings whenever you need it again.
What will the charge look like on my bank statement?
Premium appears as SCFO.DE * NOIZ.BIO. Scale & Form (scfo.de) is the studio behind Noiz and takes the payment, so its name comes first: your bank may shorten or re-case it. If you recognize Noiz, that charge is yours. The full billing detail is on the billing page.
What is your refund policy?
Ask within 14 days of buying and we refund the full price, no reason needed; Premium is switched off and your page returns to the free plan. That is our own commitment, on top of the law, and it has two limits: once per account, and not for an account permanently terminated for a violation of the Terms or Child Safety Policy (refund policy, section 1.1). Neither limit affects statutory rights or the correction of billing errors. The law gives consumers a right of withdrawal as well: Premium is an ongoing hosted digital service. At checkout, you expressly request immediate activation before the withdrawal period ends. Immediate activation does not itself end the statutory withdrawal right. You can withdraw at noiz.bio/withdraw, and a valid withdrawal is refunded in full. Your statutory rights if the product is faulty or not as described are unaffected. We still recommend the free tier first so you know what you are buying.

Building your page

Can I upload my own fonts?
With Premium, yes. Upload up to five of them as TTF, OTF, WOFF or WOFF2 files of up to 2MB each, and they appear in every font menu next to the 50 built-in ones. Upload only fonts whose license lets you use them on a website.
Can my page play a sound when someone enters?
With Premium, yes. The enter screen is the click-to-reveal cover in front of your page, and when a visitor clicks through it, it can play one of six built-in sounds or your own MP3 or WAV file of up to five seconds and 1MB, at the volume you set. The click also lets your background music start, since browsers play audio only after someone interacts with the page.
Which videos can I use as a background?
With Premium, an MP4, MOV or GIF of up to 100MB. iPhones record in HEVC by default, which Firefox and some Windows browsers cannot play, so when you upload an HEVC video the dashboard converts it to H.264 on your own device first, at no cost. It asks you only if your browser cannot convert the video or the result would be over the limit.
How large can my uploads be?
Each upload has its own limit, checked on our server whatever your browser allowed: an avatar or a background image up to 15MB, background music up to 50MB, and a background video up to 100MB. SVG files are not accepted anywhere, because an SVG can carry script. The help center's Upload Formats and Size Limits guide lists every slot with its formats.

Your account and data

Is Noiz safe?
Yes. Connections are encrypted, every table is protected by row-level access rules, and two-factor authentication is available on any account. The full list of controls, and what each one does, is on our security page.
Can I change my username?
Yes. You can change it yourself once on the free plan and three times on Premium, and the name you choose when you set up your account does not count. After that, support changes it by hand on request. Your old link redirects to the new name for 90 days, and nobody else can claim the old name in that time.
Where is my data stored?
Your account and your page live in a database in the European Union, in Frankfurt, Germany. Files you upload are stored in Western Europe and served to visitors from Cloudflare's network, from a location near each of them. The privacy policy names every provider and what each one does.
Can I download or delete my data?
Both, from Settings. Data Export downloads everything Noiz holds about you as one JSON file: your account details, your profile, links and pages, your visits and clicks, and your purchase and security records. Delete Account removes your account, your page and everything you uploaded right away, with no grace period and no restore. Backups keep a copy for up to 30 days and then expire, and purchase records are kept anonymized for tax reasons. Export first if you want a copy.

Still have a question?

The help center has a guide for every part of the dashboard, and support answers through the contact page.