Refund Policy

1. Overview

This Refund Policy outlines the terms regarding purchases of Noiz premium access. By purchasing premium access, you acknowledge and agree to the terms set forth in this policy.

By completing checkout you consent to immediate delivery and waive your 14-day right of withdrawal (§ 356 Abs. 5 BGB), so purchases are not refundable on change of mind. Your statutory rights if the product is faulty or not as described are unaffected, and billing errors are corrected as described in Section 6.

Nothing in this policy constitutes legal advice. For specific legal questions regarding your consumer rights, please consult a qualified legal professional.

This policy should be read in conjunction with our Terms of Service.

2. EU Consumer Rights & Withdrawal Waiver

Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers normally have a 14-day right of withdrawal from distance contracts. However, Article 16(m) of this Directive provides an exemption for digital content that is delivered immediately.

2.1 Exemption for Digital Content

Noiz premium is digital content that is not supplied on a tangible medium. Upon purchase, premium features are activated instantly and automatically, constituting immediate delivery of the digital content.

2.2 Your Express Consent

By completing your premium purchase, you:

• Expressly consent to the immediate supply of digital content
• Acknowledge that delivery begins immediately upon payment confirmation
• Understand that you are waiving your 14-day right of withdrawal
• Confirm that you have been informed of this waiver before purchase
• Acknowledge that immediate access to premium features constitutes full performance of our contractual obligations

2.3 Withdrawal Right Waiver

In accordance with § 356 Abs. 5 BGB (German Civil Code) and Article 16(m) of the EU Consumer Rights Directive, you lose your right of withdrawal once the digital content has been delivered. As delivery occurs immediately upon purchase completion, your withdrawal right is waived at that moment.

3. Digital Product Nature

Noiz premium is a digital product that provides instant access to enhanced features upon purchase. Due to the immediate and intangible nature of digital goods:

• Premium features activate instantly upon successful payment
• This immediate activation constitutes full delivery of the digital product
• Full performance of our contractual obligations occurs at the moment of activation
• Traditional return policies applicable to physical goods cannot apply to intangible digital products
• The digital nature of the product makes it impossible to "return" access once granted

4. Withdrawal and Refunds

Purchases are not refundable on change of mind, because you waive the right of withdrawal at checkout. This does not limit your statutory rights.

By completing your purchase, you acknowledge and confirm that:

• You have reviewed the premium features available on our pricing page
• You have had the opportunity to use our free tier to evaluate the platform before purchasing
• You understand that immediate access to premium features constitutes delivery of the digital product
• You expressly consent to the immediate supply of digital content upon purchase
• You acknowledge that you waive your right of withdrawal once access is granted
• You accept that a purchase is not refundable on change of mind — buyer’s remorse, lack of use, or simply preferring not to have bought it
• You keep every right the law gives you regardless of this policy: if premium is faulty, incomplete or not as described, your statutory conformity rights (§§ 327 ff. BGB) apply and nothing here waives them

5. Free Tier Recommendation

We strongly encourage all users to explore our generous free tier before making a purchase. The free tier includes unlimited links, basic customization, profile analytics, and social media integration. This allows you to:

• Experience the core Noiz platform functionality
• Evaluate whether the platform meets your needs
• Determine if premium features are right for you
• Make an informed purchase decision

By using the free tier first, you can ensure that Noiz is the right choice for you before committing to a premium purchase.

6. Billing Errors

While we do not offer refunds, we will correct the following billing errors:

• Duplicate charges: Technical errors resulting in multiple charges for a single purchase
• Unauthorized transactions: Charges made without your authorization (with appropriate verification and proof)

6.1 Important Clarifications

These are billing corrections, not refunds. They apply only to technical or unauthorized billing issues, not to dissatisfaction with the product or service.

6.2 Reporting Requirements

• Billing errors must be reported within 14 days of the transaction
• You must provide proof of the error (transaction records, bank statements, etc.)
• We may require additional verification for unauthorized transaction claims
• Corrections, if granted, will be processed within 14 business days

6.3 What Does NOT Qualify

The following do not qualify for billing corrections:

• Buyer's remorse or change of mind
• Dissatisfaction with premium features
• Lack of use of premium features
• Failure to cancel before purchase
• Forgetting about the purchase
• Technical issues on your end (device, browser, internet connection)

7. Chargebacks & Payment Disputes

We take payment disputes seriously. Before initiating any chargeback or dispute with your payment provider, you must first contact our support team to attempt resolution.

7.1 Consequences of Chargebacks

Filing a chargeback or payment dispute without first contacting our support team will result in:

• Immediate and permanent termination of your account
• Loss of access to all Noiz services, including any data associated with your account
• Prohibition from creating new accounts

7.2 Fraudulent Chargebacks

Filing a fraudulent chargeback (i.e., disputing a legitimate charge) may result in:

• All consequences listed in Section 7.1
• Collection action to recover the disputed amount plus associated fees
• Referral to relevant authorities for investigation
• Any chargeback fees imposed by payment processors being passed on to you

7.3 Our Response to Chargebacks

We dispute all illegitimate chargebacks with comprehensive evidence of valid purchase and delivery. We cooperate fully with payment providers and law enforcement on fraud investigations. Our records include timestamps of purchase, delivery confirmation, and access logs.

8. Effect on Account

In the event a billing error correction is issued:

• Premium access is revoked immediately upon correction processing
• Your account reverts to the free tier
• Premium-only content, settings, or customizations may be lost or disabled
• You retain access to free tier features and any non-premium data

If your account is terminated due to violations of our Terms of Service, no billing correction will be provided.

9. Lifetime Access

Your one-time premium purchase grants you lifetime access to the premium tier: every premium feature available when you buy, together with the improvements and further features we add to that tier afterwards, at no additional cost.

Important clarifications regarding "lifetime access":

• "Lifetime" refers to the lifetime of the Noiz service, not the lifetime of the purchaser
• Lifetime access covers the premium tier as it grows. If we later offer a substantially new product or service — one sold separately rather than added to the premium tier — it may be priced separately and is not included
• Lifetime access does not guarantee indefinite availability of all specific features
• We reserve the right to modify, update, or discontinue specific features
• If we discontinue the Noiz service entirely, we will make reasonable efforts to provide advance notice

10. Service Modifications

We continuously work to improve Noiz and may modify, add, or remove features at any time. Such modifications do not entitle you to a refund or billing correction.

• Feature modifications are part of normal service evolution
• We will notify users of significant changes to premium features
• Continued use of the service after modifications constitutes acceptance
• Material reductions in core premium functionality will be communicated in advance where possible

11. Data Protection

During the purchase process, we process your personal data in accordance with GDPR. This section explains how we handle your data:

11.1 Data Collected During Purchase

• Payment information (processed securely by Stripe)
• Transaction records and receipts
• Communication records related to the purchase

11.2 Data Retention for Transactions

Transaction data is retained for a minimum of 10 years to comply with German tax and accounting regulations (§ 147 AO, § 257 HGB). Payment card details are not stored on our servers; they are processed directly by Stripe in accordance with PCI-DSS standards.

11.3 Stripe Cookies

Checkout happens on Stripe's own hosted payment page, not on noiz.bio. Stripe may set cookies there for fraud prevention and payment processing. Those cookies belong to Stripe's domain, are necessary for the transaction, and are covered by Stripe's Privacy Policy.

For complete information about your data protection rights, please refer to our Privacy Policy and Section 11, on what we store.

12. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Changes take effect immediately upon posting to our website.

• Material changes affecting existing purchasers will be communicated via email
• Continued use of premium features after changes constitutes acceptance of the updated policy
• We encourage you to review this policy periodically

13. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

• The courts of Germany shall have exclusive jurisdiction over any disputes
• EU consumer protection laws apply where mandatory under applicable law
• Nothing in this policy affects your statutory rights as a consumer under applicable law

14. Contact Us

If you have questions about this Refund Policy or need to report a billing error, please contact us: