Account Support

Settings → Account → Username. Type the New username: availability is checked as you type, and the field accepts letters, numbers, underscores and periods only, between 1 and 30 characters. Press Change username, then type the new name once more to confirm it.

You can use the name of a brand, a payment or crypto service, or a politician, but that page is unlisted: it asks search engines not to list it and is left out of our sitemap. It still opens for anyone who has the link. Pretending to be them, or asking for payments or sign-in details in their name, gets the page removed and the account banned. Such a name can also be removed at any time, for example when the brand asks for it. You then pick another one, and it does not count as one of your username changes.

In the dashboard, your account menu can keep up to five accounts signed in on one browser, so you can move between them without signing in each time. Open the menu, choose Add account and sign in to the other account. It then stays in the menu, and choosing it moves you there.

They stay on that browser only. Sign out leaves the account you are in, and Sign out of all signs out of every one. A sign-in you have not used for 30 days ends, and the menu asks you to add that account again.

1. 1Go to Settings → Account → Email
2. 2Enter the New email, and your Current password if your account has one
3. 3Press Send confirmation, then open the confirmation message we send to the new address

The change only takes effect once you follow that link. Until then you sign in with the old address, and the old address gets a link to undo the change. Once it is confirmed, other devices have to sign in again.

1. 1Go to Settings → Security → Password
2. 2Enter your Current password, then the New password, and Repeat new password
3. 3Press Update password

A new password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol such as ! ? # or @. The form checks each one off as you type, and Update password stays off until all five are met. The same rule applies when you sign up and when you reset a forgotten password.

A password that has appeared in a known data leak is refused even when it meets the rule, because it is one of the first an attacker would try.

If you signed up with Google or Discord you have no password yet, and the same card reads Set a password. Set one there before you disconnect that provider: it is the only way in otherwise.

Use Forgot password on the sign-in screen. Both that and the sign-in form are rate limited, so several fast attempts will make you wait rather than fail forever.

Settings → Account has Reset page at the bottom, under Reset or delete. It clears your display name, bio and every design setting, and deletes your links and sections, your pages and their widgets, your libraries (games, tracks, clips, images, VRChat items and projects), your card widgets, extra songs, uploaded fonts and emoji, and your uploads. The dialog lists all of it before you confirm. Your account, username, email, badges and Premium stay.