Where to write
- support@noiz.bio: anything about your account or your page
- business@noiz.bio: partnerships and press
- legal@noiz.bio: legal matters
- privacy@noiz.bio: data requests and privacy questions
- security@noiz.bio: vulnerabilities and anything that looks like an attack
The contact form on the Contact page reaches support directly if you would rather not open a mail client; Help → Contact support in the dashboard's sidebar opens it. On Premium, choose Premium Support as the subject: those messages are answered ahead of the free queue.
What to include
- Your username
- What you were trying to do, and what happened instead
- The browser and device, if it looks like a display problem
- A screenshot, if there was an error message
Before you write
The Troubleshooting article covers the failures that look like bugs and are not: saves that seem lost, music that will not autoplay, settings behind a Premium lock, Discord status that never appears.
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