Troubleshooting & Issues

Changes under Profile, on Badges, on Share and under Pages → Style wait for Save. While any are waiting, a bar at the bottom of the screen says Unsaved changes and how many; press Save there, or Ctrl+S or Cmd+S. Changes saved means they are live. When a change is not kept, the message names the setting and says why: a word that is not allowed, or a setting your plan does not include. A refused word keeps all your changes in the bar, so editing it and pressing Save again is enough.

Premium controls carry a lock on a free account. If Premium ends, through a refund for example, nothing you set is deleted: your page stops showing the Premium parts and draws the free defaults in their place, and everything returns as you left it if Premium comes back. While an account is free:

• An animated or video background shows your page color instead
• Fonts, glow, cursor effects, a square avatar, icon size and the enter screen use their defaults
• Published pages below your card are not shown

Nothing is wrong with your browser in those cases. They need Premium, and the lock on the control says so.

• Corner radius on your avatar only appears when your picture's Shape is Square, on a circle there is nothing for it to do
• Cursor effects show on a computer. A phone has no cursor to trail unless On phones, under Cursor, is set to Finger or Wander
• A background image or video needs its tile picked as the Background type under Profile → Background: Image and Video are free. Uploading the file alone changes nothing
• Glow on one element needs Glow switched on under Profile → Colors & fonts, and that element's own glow switched on where it lives: What glows on the same card for your name, handle and location, Links → Look for links, the Badges screen for badges, Pages → Style for page headings. Saved with Glow on and nothing chosen, every element glows at once
• Opacity and Blur, in Picture under Profile → You, act on your avatar only. The card's own see-through setting is its look's Strength, in Look under Profile → Card

Browsers block audio until the visitor interacts with the page. With the enter screen on, the click that dismisses it starts the music. With it off, music starts on the visitor's first click, tap or keypress. Nothing is broken: the file is waiting.

• Avatar and banner: PNG, JPG, JPEG or GIF, up to 15MB
• Background image: PNG, JPG or JPEG, up to 15MB
• Favicon: PNG, JPG or JPEG, up to 2MB
• Video: MP4, MOV or GIF, up to 100MB
• Music: MP3, WAV or FLAC, up to 20MB
• Cursor: PNG, ICO, CUR or an animated ANI, up to 2MB. SVG is refused, because an SVG can carry script

The extension has to match the list: a renamed file is still refused. Upload Formats and Size Limits has every other slot, including the ones on pages.

Live status has its own switch, Show my live status, and it only works while you are a member of the Noiz Discord server. The note under the switch says which step is missing, and shows the invite when that is the one. If you are set to Invisible in Discord, your page shows you as offline. See the Discord article for the whole picture.

View profile shows your unsaved changes as well; visitors see them once you press Save. After that, public profiles are cached for speed, so a change can take a short while to reach a page someone else already loaded. Open your page in a private window to see the current version.

The animated backgrounds are WebGL shaders and cost real GPU time. Reduce the intensity or density, or pick a simpler one: a gradient or a still image reads as deliberate and costs nothing.